Warranty or Returns
Product Quality Checking
We are authorized agency of all brands and can guarantee all products from factories have successfully passed QC inspection.
Once your order has been received, please at first check the package and all items and make sure whether they can work well. If there is something wrong, please take photos of both defective, broken or missing items .
30 Days Money Back Guarantee
We have a 30 days money back guarantee on all our products from the date you received it with acceptable reason. You should return the item in its original condition to us. In that case after we receive the returned items, we will refund you the payment excluding actual shipping fees already incurred.
Dead on Arrival (DOA)
Devilvaper guarantees safe delivery of your orders. We exchange all damaged items. Devilvaper reimburses return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via Royal mail 2nd class signed for method.
As manufacturer needs the serial number to provide replacement, we need you keep the original packing box or take picture of the code before discard it. Thank you!
Unless otherwise stated, product warranty is 3 months counted from the date of shipment.
Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Devilvaper covers return postage cost.